Return & Refund Policy

At Blueweight, we strive to ensure you have a satisfying shopping experience. If you’re not completely happy with your purchase, we offer a straightforward return and refund policy.

1. Returns

You can initiate a return within 7 days of delivery if:

• You received a defective or damaged item.

• The product is different from what was described on the website.

• The item is unused, in its original packaging, and includes all tags and accessories.

Exceptions: Certain items may not be eligible for return due to their nature. These include:

• Perishable goods

• Personal care items

• Customized or made-to-order products

• Digital products or subscriptions

Please check the product page for specific return eligibility.

2. Refunds

Once your return is picked up and inspected, we will notify you of the refund status. If approved:

• Refunds will be processed to your original payment method within 5–7 business days.

• If you paid via Cash on Delivery, we will initiate a refund via bank transfer or wallet credit (where applicable).

Note: Shipping charges, if any, may not be refunded unless the return is due to our error.

3. Cancellations

You can cancel an order before it is shipped. Once shipped, the standard return policy applies.

4. Exchange Policy

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We currently do not offer direct product exchanges. If you wish to replace an item, please initiate a return and place a new order.

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5. How to Initiate a Return

To start a return, contact our support team at:

📧 Email: support@blueweight.com

Provide your order ID, the reason for return, and any supporting photos (if applicable). We will guide you through the next steps.

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6. Need Help?

If you have any questions about your order or this policy, feel free to reach out. We’re here to help!

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